Lukia gardens
Lukia gardens Self-Watering Tomato Planter with Trellis — Gen 1
Lukia gardens Self-Watering Tomato Planter with Trellis — Gen 1
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Stop worrying about daily watering and grow climbing fruits and vegetables wherever you like with a planter that manages moisture for you.
- Self-watering: Eliminates the need for daily watering by maintaining a reservoir for consistent moisture.
- Adjustable trellis: Removable and configurable support to suit how your plants climb and spread.
- Water indicator: Built-in gauge shows when the reservoir needs refilling so you always know the water status.
- Adjustable drainage: Simple lever lets you regulate water levels and drainage to match plant needs.
- Food safe: Constructed from non-toxic materials suitable for growing edible crops.
Shipping policy
At SG Garden Supplies, we aim to deliver your order quickly, safely, and efficiently. This Shipping Policy explains our delivery times, shipping areas, and what you can expect after placing your order.
Delivery Areas
We currently deliver throughout the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Delivery availability may vary for certain oversized or specialist products.
Estimated Delivery Times
Delivery AreaEstimated Delivery TimeUK Mainland2–5 Working DaysScotland, Wales & Northern Ireland3–7 Working DaysHighlands, Islands & Remote Areas5–10 Working Days
Delivery times begin once your order has been processed and dispatched.
Order Processing
Orders are typically processed within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, seasonal promotions, or bank holidays, processing and delivery times may be slightly longer.
Shipping Costs
Shipping costs are automatically calculated during checkout based on:
- Delivery location
- Order weight
- Product dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before you complete your purchase.
How We Deliver
We work with trusted UK courier services to ensure your order arrives safely.
Depending on the size of your order, deliveries may include:
- Standard parcel delivery
- Large parcel delivery
- Specialist courier services for oversized products
Tracking information will be provided where available once your order has been dispatched.
Receiving Your Order
To help ensure a successful delivery, please:
- Double-check your delivery address before completing your order.
- Ensure someone is available to receive the parcel if a signature is required.
- Inform us in advance of any access restrictions that could affect delivery.
If delivery cannot be completed because of incorrect address details or failed delivery attempts, additional delivery charges may apply.
Click & Collect
Selected products are available through our Click & Collect service.
Once your order is ready, you'll receive a confirmation before collecting from our store.
Collection Address
SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom
International Shipping
At this time, SG Garden Supplies delivers within the United Kingdom only.
If you require delivery outside the UK, please contact us before placing your order, and we'll advise whether shipping is available.
Tracking Your Order
After your order has been dispatched, you'll receive a confirmation email with tracking details where available.
Depending on the courier, tracking may include:
- Shipment confirmation
- Tracking number
- Estimated delivery date
- Delivery updates
Need Help?
If you have any questions regarding shipping or delivery, our customer support team is here to help.
SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom
Phone: +44 1482 216918
At SG Garden Supplies, we want you to shop with confidence. If you're not completely satisfied with your purchase, this policy explains your rights, how to request a return, and how refunds are processed.
Your 14-Day Right to Cancel
Under the Consumer Contracts Regulations 2013, you may cancel most online purchases within 14 days of receiving your order.
After notifying us that you wish to cancel, you generally have another 14 days to return the item.
This right does not apply to certain customised, made-to-order, or personalised products.
Returns at a Glance
SituationResolutionItem arrives damaged or faultyReplacement, repair, or full refund (including return shipping where applicable)Change of mind (unused item)Refund once the item has been returned and inspectedIncorrect item receivedReplacement or full refundCustom or made-to-order productsNon-returnable unless faultyProducts with signs of useMay not be eligible for a full refund
How to Start a Return
To request a return, please contact us with:
- Your order number
- The reason for the return
- Photos of the item if it is damaged, faulty, or incorrect
Phone: +44 1482 216918
Our team will provide return instructions and advise you of the available return options.
Where possible, please keep the original packaging until your return has been completed.
Return Shipping Costs
We Cover Return Costs If:
- Your item arrived damaged.
- The product is faulty.
- We sent the wrong item.
You Cover Return Costs If:
- You've changed your mind.
- The item is no longer required.
- The product is being returned for reasons unrelated to a fault or our error.
Refund Processing
Once your returned item has been received and inspected, approved refunds are issued to your original payment method.
Refunds are typically processed within 7 working days. Depending on your payment provider, it may take an additional 3–5 working days for the funds to appear in your account.
Damaged or Faulty Items
If your order arrives damaged or develops a manufacturing fault, please contact us within 48 hours of delivery whenever possible.
Please include:
- Your order number
- Clear photographs of the product
- Photos of the packaging
- A brief description of the issue
We'll assess the situation and arrange a replacement, repair, or refund where appropriate.
Non-Returnable Items
Unless faulty or not as described, we cannot accept returns for:
- Custom or made-to-order products
- Personalised items
- Products that have been used, damaged after delivery, or altered by the customer
- Any items excluded under applicable UK consumer legislation
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.
Contact Us
If you have any questions about returns or refunds, please contact us.
SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom
Phone: +44 1482 216918
