Refund policy

Refund & Returns Policy

At SG Garden Supplies, we want you to shop with confidence. If you are not completely satisfied with your purchase, this policy explains how returns, exchanges, and refunds are handled.

Returns

We accept returns for both defective and non-defective products.

Products must be returned in new and unused condition and within 14 days of receiving your order.

For eligible online purchases, you may also have cancellation rights under applicable UK consumer protection laws.

Certain customised, personalised, or made-to-order products may be excluded where permitted by law.

Return Window

You have 14 days from receiving your order to request a return.

Returns requested after the 14-day period may not be accepted unless required by applicable UK consumer law.

Return Method

Returns are handled in store at:

SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom

Please contact us before returning your order so that we can confirm the return process and any requirements.

Product Condition

Returned products must be:

New and unused
In their original condition
Complete with all applicable parts and accessories
Returned with the original packaging where reasonably possible

Products that have been used, damaged, altered, or otherwise not returned in new condition may not be eligible for a return, except where the product is defective or your statutory rights apply.

Defective or Incorrect Products

If your product is defective, faulty, damaged, or we have sent you the wrong product, please contact us as soon as possible.

We may offer an appropriate remedy, which may include:

A replacement
An exchange
A repair where applicable
A refund

Your statutory rights are not affected.

Exchanges

We accept exchanges for eligible products.

Products being exchanged must be returned in new and unused condition and within the 14-day return window.

Please contact us before visiting the store to arrange an exchange.

Restocking Fees

No restocking fees are charged for eligible returns.

Refunds

Once an eligible return has been received and approved, the refund will be processed to the original payment method where applicable.

Refunds are processed within 14 days after the return has been approved.

The time required for the funds to appear in your account may vary depending on your payment provider.

Non-Returnable Products

Certain products may not be eligible for return where permitted by UK law, including:

Customised products
Personalised products
Made-to-order products
Products that have been used or damaged after delivery

This does not affect your statutory rights where a product is faulty, not as described, or otherwise does not meet the requirements of applicable UK consumer law.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable UK consumer protection legislation.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us: