Shipping policy

Shipping Policy

At SG Garden Supplies, we aim to deliver your order safely and efficiently. This Shipping Policy explains our delivery areas, estimated delivery times, and shipping arrangements.

Delivery Areas

We currently deliver throughout the United Kingdom, including:

England
Scotland
Wales
Northern Ireland

Delivery may be subject to certain restrictions for oversized or specialist products.

Delivery Time

Our standard delivery time is 4–7 business days.

Delivery times begin once your order has been processed and dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

During particularly busy periods, seasonal promotions, or bank holidays, delivery may take slightly longer.

Order Processing

Orders are typically processed before being dispatched. Once your order has been dispatched, the estimated delivery time is 4–7 business days.

You will receive a dispatch confirmation when your order has been shipped.

Shipping Cost

Free standard shipping is available throughout the United Kingdom.

There are no standard delivery charges for eligible UK orders.

If a special delivery arrangement is required for an oversized or specialist product, we will provide any applicable information before the order is completed.

How We Deliver

We work with trusted UK courier services to deliver orders safely and efficiently.

Depending on the size and type of your order, delivery may be made using:

Standard parcel delivery
Large parcel delivery
Specialist courier services for oversized products

Tracking information will be provided where available after your order has been dispatched.

Receiving Your Order

Please make sure that your delivery address is correct before completing your order.

If a signature or other delivery requirement applies, please ensure someone is available to receive the order.

If delivery cannot be completed because of incorrect address details or circumstances outside our control, this may affect the delivery time.

Click & Collect

Selected products may be available through our Click & Collect service.

If Click & Collect is available for your product, you will receive confirmation when your order is ready for collection.

Collection Address

SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom

International Shipping

At this time, SG Garden Supplies delivers within the United Kingdom only.

We do not currently offer standard international shipping.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Tracking may include:

Shipment confirmation
Tracking number
Estimated delivery information
Delivery updates

Delivery Issues

If your order has not arrived within the expected 4–7 business day delivery period, please contact us so that we can assist you with your delivery.

Contact Us

If you have any questions about shipping or delivery, please contact us: